FAQ

1. What is your return policy?
We want you to love every piece you purchase from us. If you're not completely satisfied, returns are accepted within 14 days of receiving your order. Please ensure the items are unused, unworn and in their original condition. To initiate a return, simply contact us at 💌 innermoonofficial@outlook.com or have a gaze at our Returns & Exchanges page to guide you through the process.

2. How do I track my order?
Once your order is dispatched, you’ll receive a tracking number via email. Use this number to track your package through the carrier’s website. If you need any assistance with tracking, our team is happy to help.

3. Do you ship internationally?
Yes! We proudly offer international shipping to select countries. Shipping costs will be calculated at checkout based on your location. For more specific information about delivery times and international rates, feel free to reach out to us.

4. Can I change or cancel my order after it’s been placed?
We process orders quickly to ensure they reach you as fast as possible. If you wish to modify or cancel your order, please contact us within 24 hours, and we’ll do our best to assist you. After this period, we may not be able to make changes to your order.

5. What if an item is out of stock?
If an item is out of stock, we will notify you as soon as possible. We encourage you to sign up for restock alerts on the product page, so you'll be the first to know when it's available again.

6. How do I know which size to order?
We provide detailed sizing guides on each product page to help you find the perfect fit. If you’re still unsure, our customer service team is available to answer any size-related questions.

7. How can I contact customer service?
You can reach our customer service team via email at 💌 innermoonofficial@outlook.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.

8. Do you offer discounts or promotions?
We occasionally offer exclusive discounts and promotions to our subscribers and social media followers. Be sure to join our mailing list or follow us on social media to stay updated any offers!