Shipping Policy
Welcome to Inner Moon! We are committed to providing you with the best shopping experience, including clear and transparent shipping policies. Please review the following details regarding our shipping process, estimated delivery times, and policies for lost or delayed packages.
Processing Time
All orders are processed within 2-5 business days.
Orders are not processed or shipped on weekends or holidays.
If we experience a high volume of orders, processing times may be slightly delayed.
Once your order is shipped, you will receive an email confirmation with tracking details.
Estimated Shipping Times
Since our fashion products are handmade and tailor-crafted, shipping times may vary based on your location and the supplier’s fulfilment centre.
Estimated Delivery Time by Region:
Australia & New Zealand: 10-20 business days
Note: These are estimated timeframes. Unexpected delays due to customs clearance, shipping carrier issues or peak holiday seasons may affect delivery times.
Shipping Fees
We offer free standard shipping on all orders over $200.
For orders below the above threshold, standard shipping is $30.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow 2-5 business days for tracking information to be updated.
If you have not received tracking details after 7 business days, please contact our support team at 💌 innermoonofficial@outlook.com
Customs, Duties & Taxes
Inner Moon is not responsible for customs duties, taxes, or additional fees imposed by your country.
These charges (if applicable) are determined by local customs authorities and must be paid by the customer upon delivery.
If a package is refused due to unpaid customs duties, a refund will not be provided.
Lost, Delayed, or Missing Packages
If your package is marked as "delivered" but you have not received it, please check with neighbours, building management or your local post office.
If your package is lost in transit, please reach out to us at 💌 innermoonofficial@outlook.com, and we will assist you in filing a claim.
Inner Moon is not responsible for carrier-related delays but will do our best to assist in resolving any shipping issues.
Errors & Undeliverable Packages
Please ensure that you enter the correct shipping address during checkout.
If an incorrect address is provided and the package is returned to us, the customer will be responsible for reshipping costs.
Inner Moon is not responsible for orders lost due to incorrect address input.
Contact Us
If you have any questions about our shipping policy, please contact us at 💌 innermoonofficial@outlook.com
We appreciate your patience and support as we work to bring you celestial-inspired fashion! ✨